Please make all payments to Arizona Center for Afterschool Excellence. 3839 N 3rd St. Suite 205 Phoenix, AZ 85012.

This is a multi-step process. Step 1 is purchasing the tickets. Step 2 is assigning the tickets. Step 3 is each attendee completing their registration profile. If only 1 ticket is purchased, then step 2 is omitted.

Step 1: Purchase one ticket for each person in your group attending the conference.

Step 2: The person making the ticket purchase will receive an email confirmation. If paying by credit card, this email confirmation will be rather immediate. If paying by PO, you will not receive the email confirmation until after we receive your PO via email and we manually approve the purchase in the system. This may take a few days.  

Step 3: A ticket purchase does not become a registration until the ticket is assigned to an email address. If the purchaser buys a single ticket for themself, the ticket is assigned during the purchasing process. However, the purchaser must click the "complete registration" button in the email confirmation to complete their registration and choose their lunch. If the purchaser buys more than one ticket, they will receive an email confirmation, and they may then assign the tickets to each of their attendees via the link in the email confirmation. This now makes that ticket assigned, but not yet registered.

Step 4: Once a ticket is assigned to an email address, the system will autogenerate an email to that email address. This autogenerated email will contain a link for that attendee to access their ticket and answer a series of questions including their lunch selection. To complete the registration process and become an attendee, they must click the “complete registration” button at the bottom of the screen.  

Note 1: Each ticket purchase must be assigned to a unique email address to begin the registration process for an attendee. 

Note 2: All ticket fields must be completed by the individual attendee. An admin, manager, or the person purchasing for the group cannot access the individual's link and complete their registration successfully. If they do this, the system automatically changes the email address and deletes the assigned email address. This means the admin, manager, or person purchasing tickets for the group will have multiple tickets under their name and email address and the staff member assigned to that ticket will be automatically deleted from the system.

No, your registration is not complete. The one making the ticket purchase will receive an email confirmation. If paying by credit card, this email confirmation will be rather immediate. If paying by PO, you will not receive the email confirmation until after we receive your PO via email and we manually approve the purchase in the system. This may take a few days.  

A ticket purchase does not become a registration until the ticket is assigned to an email address, and the attendee completes their unique registration profile. 

If the purchaser only bought a single ticket, then it is automatically assigned to the purchaser during the purchasing process. However, they must click the link in the email confirmation to complete their registration. 

If purchasing multiple tickets, Once the purchaser receives the email confirmation, they may then assign the tickets to each of their attendees via the link in the email confirmation. 

Once a ticket is assigned to an email address, the system will autogenerate an email to that email address. This autogenerated email will contain a link for that attendee to access their registration ticket and answer a series of questions including their lunch selection to complete their individual registration. 

The individual attendee must complete a registration. An admin, manager, or the person purchasing for the group cannot access the individual's link and complete their registration successfully. If they do this, the system automatically changes the email address and deletes the assigned email address. This means the admin, manager, or person purchasing tickets for the group will have multiple tickets under their name and email address and the staff member assigned to that ticket will be automatically deleted from the system.

All coupon codes must be used for Regular Rate tickets only. Starting October 1st Coupon Codes are no longer valid and cannot be used. A coupon code is only valid when purchasing a single ticket. A coupon code is not valid when purchasing 2 or more tickets all at once. If you are using a coupon code for a Buy One, Get One discount, the coupon code is only valid for the purchase of 2 tickets. You cannot use the code when purchasing 3 or more tickets. When making the purchase there will be a section for you to enter the coupon code before you select to pay by credit card or PO. If you have gotten to the selection of paying by credit card or PO and have not entered the coupon code STOP, go back and find the coupon code area. Once the purchase is made with a credit card or PO the coupon code/discount cannot be applied. You will not receive your discount as discounts cannot be applied after you have completed the transaction.

Note: if you select to pay by credit card you will still be assessed the credit card fees for the price of the ticket. 

At this time, you cannot add more tickets to your order. You must place a new order. Use the same email address as you did for the previous order and the system will link the orders together.

No, all monies owed must be received by AzCASE in order for your registration to be complete. If your registration is not complete you may not attend the conference or any future trainings until all monies owed are paid in full.

We accept Visa or Mastercard payments or a purchase order (PO). You must send a copy of the PO with the number visible, and the number of attendees approved on the PO to info@azafterschool.org for your payment to be processed and for you to be able to assign each ticket to your attendees.

The approval is not immediate. Approving the receipt of your PO is a manual process. We do not work nights and weekends so please take this into account when you place your order. Once we have processed it on our end, you will receive an email confirming payment and prompting the next steps of the registration process.

The system won’t let you proceed, and you haven’t received email confirmation of the ticket purchase because the approval is not immediate. Approving the receipt of your PO is a manual process. We do not work nights and weekends so please take this into account when you place your order. Once we have processed it on our end, you will receive an email confirming payment and prompting the next steps of the registration process.

No, the ticket sales portal closes so that we can gather the information needed for our deadlines. In years past we have accommodated groups that missed this deadline. With the new registration system, we can no longer accommodate ticket sales after the sale period closes. If you contact us after ticket sales are closed to purchase tickets, we will try to assist but do not make guarantees. At this time each ticket will be the Late Rate price + service fees + 10% reopen portal fee for each ticket.

If you paid by PO and did not receive your email confirmation after purchasing your ticket(s), be patient. Once we receive your email from the PO then we manually approve your purchase which will autogenerate the email confirmation.        

If you paid by credit card OR if your PO was already manually approved in our system and you did not receive an authentication code to move on in the ticket purchase/registration process, this means your organization’s firewall may be preventing it from getting to your inbox. Solutions:

1.      Check your spam/junk folder

2.      Add the following email addresses to your “safe senders list” (ask your IT department for help):

-  noreply@eventtitans.com

-  rbradstock@azafterschool.org

If you paid by credit card and did not receive your email confirmation after purchasing your ticket(s), this means your organization’s firewall may be preventing it from getting to your inbox. Solutions:

1.      Check your spam/junk folder

2.      Add the following email addresses to your “safe senders list” (ask your IT department for help):

-  noreply@eventtitans.com

-  rbradstock@azafterschool.org

Are the email addresses you entered, correct? This usually is the problem. Go back to your email confirmation and click the link to access your tickets. Find the email address error and correct it. Then the email will be autogenerated again and sent to the correct email address.

You have made sure all email addresses you entered are correct, but they still aren't receiving the email. This means your organization’s firewall is preventing it from getting to your inbox. Solutions:

1.      Check your spam/junk folder

2.      Add the following email addresses to your “safe senders list” (ask your IT department for help):

-  noreply@eventtitans.com

-  rbradstock@azafterschool.org

At this time, the only way for you to log into your order/account/ticket is through the “Complete Registration” button at the bottom of the email you received with the subject line “Event Ticket”, or the subject line ‘Order Details”.

Access the original Order Details email or the original Event Ticket email you received. Click the “Complete Registration” button at the bottom of the email. Once the ticket order is open, scroll down to the ticket you wish to edit. Delete the old email address, which will delete all information this person has entered into the registration system. Then enter the new email address. An email will be auto sent to the new email address for that person to complete their registration profile.

Yes, at midnight the night ticket sales close, all tickets must be assigned to an email address. 

Yes, midnight on the day ticket sales close. 

Yes, midnight on the day ticket sales close. 

No, each ticket must have the attendee’s actual email address. If you use the same email address for multiple tickets, all tickets will negate the previous ticket. This will result in you only having 1 person registered for the conference. This system is email address-based; you must assign each ticket to each individual attendee’s email address. Make sure you tell your staff to check their email for the Event Ticket email so they can complete their registration address for all tickets?

No, each ticket must have the attendee’s actual email address. If you use the same email address for multiple tickets, all tickets will negate the previous ticket. This will result in you only having 1 person registered for the conference. This system is email address-based; you must assign each ticket to each individual attendee’s email address. Make sure you tell your staff to check their email for the Event Ticket email so they can complete their registration.

No, if you access their ticket, the system will register your email address even if you click on their email confirmation link. This will negate their ticket and result in you only having 1 person registered for the conference. This 1 person will be you, not your staff. This system is email address-based; you must assign each ticket to each individual attendee’s email address. That email address must access the individual registration and complete their registration on their own. 

Access the original “Order Details” email or the original “Event Ticket” email you received. Click the “Complete Registration” button at the bottom of the email. Once the ticket order is open, scroll down to the ticket you wish to edit. Delete the old email address, which will delete all information this person has entered into the registration system. Then enter the new email address. An email will be auto sent to the new email address for that person to complete their registration profile.

No. In years past we were able to do this for you, however with the new registration system you must enter the email addresses yourself.

No. In years past we were able to do this for you, however with the new registration system, you must make the changes yourself. If it is before the end of ticket sales, the person who bought the tickets must go to their email confirmation titled “Order Details” and reassign the ticket’s email address to your email address. Then you will receive an email automatically from the system that allows you to complete your registration, including your lunch selection. If it is after ticket sales close, you must contact info@azafterschool.org with the name and email address of the previous attendee your manager  assigned the ticket to and the name and email address of the person attending in their place.

Access the original “Order Details” email or the original “Event Ticket” email you received. Click the “Complete Registration” button at the bottom of the email. Once the ticket order is open, scroll down to see the list of tickets on the order. If you don’t see them, keep scrolling. A ticket with an email address assigned to it is “used”. If the ticket does not have an email address entered, it still needs to be assigned to one of your attendees. Do this by entering a valid email address for the staff member you wish to assign it to.

No. You can assign the tickets as you know which staff will be attending. You can assign one, multiple or all at the same time. 

No, each attendee must complete their registration after you assign their ticket to them. After you assign their ticket, they will receive an email to complete their registration. The email will be titled “Event Ticket” and have a button at the bottom of the email that reads “complete registration”. They must click this button and complete the registration profile questions. This is outlined in the question above “Registration Process Overview”.

If you/your attendees did not receive the “Order Details” or “Event Ticket” email, this means either your organization’s firewall is preventing it from getting to your inbox. Solutions:

1.      Check your/have your attendee check their spam/junk folder

2.     You/have your attendee add the following email addresses to your “safe senders list” (ask your IT department for help):

-  noreply@eventtitans.com

-  rbradstock@azafterschool.org

Or the purchaser of the tickets entered your email address incorrectly. Please confirm with them that they have your email correct on the order.

This is made in the Registration Profile questions. If you have not completed this question, then you have not completed your registration profile and are not yet eligible to attend the conference. To complete this, go back to the email you received titled “Order Details” or the one titled “Event Ticket” and click on the “Complete Registration” to complete this series of questions and your lunch selection. For all attendees who have not completed their lunch selection by the time ticket sales close, their selection will not be guaranteed. They will wait at the end of the lunch line until all attendees who made a section by the deadline receive their lunch, then choose from the remaining lunch options. If a selection is inputted multiple times, the most recent one will be used.

You will not sign up for any workshops. Take a look at the workshop schedule online or in the program the morning of the conference and simply attend the workshops you want. If you get to a workshop and it is full, do not sit on the floor or stand. Go to your second-choice workshop.

One week prior to the conference we will send out via email logistics details. The email address we send it to will be the one that was used to assign your ticket. This is why it is important that the proper email was entered for each attendee.

If it is before the close of ticket sales, the person who bought the tickets needs to go to their email confirmation titled “Order Details” and reassign the ticket’s email address to your email address. Then you will receive an email automatically from the system that allows you to complete your registration, including your lunch selection. If it is after ticket sales close, you must contact info@azafterschool.org with the name and email address of the previous attendee your manager assigned the ticket to and the name and email address of the person attending in their place. On the morning of the conference you must know the name of the person you are substituting for, or your organization will be assessed a late fee for another ticket. 

The reason we have deadlines is that we have final counts and we must provide the facility. When people who have purchased tickets do not meet the deadlines as outlined below, their attendees are the ones who are affected.

Coupon Code Deadline: All coupon codes must be used for Regular Rate tickets unless indicated differently by AzCASE staff. Starting October 1st Coupon Codes are no longer valid and cannot be used.

Late Rate Ticket Sales Deadline: The ticket sales portal closes so that we can gather the information needed for our deadlines. In years past we have accommodated groups that missed this deadline. With the new registration system, we can no longer accommodate ticket sales after the portal closes.

Registration Profile Deadline: This is the series of questions each attendee must complete to finalize their registration and be ready to attend the conference. The deadline for you and your group to complete each of your registration profiles is upon close of ticket sales. This includes your lunch selection.

Ticket Assignment/Name Change Deadline: All tickets must have an email address assigned no later than the time ticket sales close. Entering the email address into a ticket triggers a series of events:

Event Ticket email sent to the email address as assigned allowing that attendee to access their Registration Profile and complete their registration questions. The deadline for the completion of these questions, which includes lunch selection, is at the time ticket sales close. So be sure to assign or change the assigned ticket’s email address leaving enough time for your attendee to complete their Registration Profile.